Poor Form

The club spends all this money on players but they can't communicate to fans or populate a call centre for fans to purchase tickets without costing them additional money, and it's out of order! I have spent countless phone calls and money, like many others, being held in a waiting list of 100+ and have got down to -10 in the waiting list but then am cut off. I have also spent time waiting and been diverted to a call centre after waiting and spending money, only to be told that the call centre can't deal with my enquiry as this has to be done by the normal 9-5pm number? This week the club website communicated the dates for sales of the replay with Manure and if you happen to sit in the Sir Trevor Brooking stand then you will be relocated from 9am Thursday 24th March. I was told tonight by a friend that he bought his tickets to be relocated in the Bobby Moore stand on Saturday? I called the telephone booking line tonight and was told that there were hardly any tickets left and the best tickets we can get are in Row Z at the back of the West Stand, we normally sit in the front row of the STB upper stand. I have tweeted a message to David Gold tonight as this is unacceptable in this day and age that a website is so bad that you can't book tickets and that a call centre can be so 'under-manned' to deal with bookings. To be fair, the guy 'Aiden' at the call centre was fantastic and professional in his approach to me but the club need to answer the fans as to why this is such poor form? Why should this be so difficult to manage in this day and age? I brought additional season ticket holders to this club this season and they even made this a nightmare as I spent £50 over the phone and got nowhere, and ended up having to take the train to Upton Park to pay in person!!! It will get better when we move, according to the chairman, but we are trying help you move so why isn't it better now???